We are based in New Zealand and carefully source research materials from trusted international manufactoring partners. 

Orders are typically processed within 1-5 business days. Shipping times may vary depending on location and courier demand. 

Due to the nature of our products, we do not offer returns or exchanges for change of mind. If your order arrives damaged or there is an issue with the product recieved, please contact us within 48 hours of delivery with clear photos and your order details.

For general inquiries or support, please contact us directly through the website contact form or by email. We aim to respond to all enquiries within 24-48 hours.